Cancellation Policy

Cancellation & Refunds

These guidelines help us provide the best possible service to all our guests.

• Reservations cancelled more than 7 days before the check-in date are eligible for a full refund.
• Cancellations made within 7 days of arrival may be subject to cancellation charges.
• No refunds will be provided for no-shows or early departures.
• Refunds, where applicable, will be processed to the original payment method within 7–10 business days. Cash refunds are not available.
• Special promotional, festive, and group bookings may have separate cancellation terms.

Payment & Refund Terms

• Reservations are confirmed upon receipt of full advance payment, an authorised travel agent voucher, or a valid credit card guarantee.
• For bank transfers, kindly share the payment receipt and transaction details so we can verify your booking without delay.
• Approved refunds are credited only to the same account or payment source used for the original booking.